- 888.817.7575 x254
Outbound Support Services
Patient Liability Follow-up • Insurance Follow-up
CMD has the expertise, technology and resources to connect with a higher volume of patients more efficiently. Then we reach out and call.
Here’s how it works:
Your patients and guarantors receive phone calls from a representative who has been professionally trained to use a patient-sensitive manner, in your name.
CMD determines whether or not the patient/guarantor is the responsible party. We have found that 20% to 30% of all patient accounts are not actually owed by the patient/guarantor, but by a third party.
If we determine that the patient/guarantor is the responsible party, we work to expedite payment.
If the patient/guarantor is not the responsible party, we obtain all critical data to determine charity care eligibility or if a third party, such as workers’ compensation or missed secondary insurance, could be billed by the provider.
Changing the Way You Think About Call Centers
Our Collaborative, Strategic Approach
Our collaborative, strategic approach complements your patient liability processes with outbound calls to patients or guarantors, improving your self-pay cash flow.
Because most providers are proficient in managing their patient liability revenue cycles, CMD advises clients not to outsource their entire billing cycle at a premium. Instead, we recommend adding our single efficient solution, right where you need it most – outbound calls. CMD’s call center expertise enables us to resolve accounts and facilitate payments faster, as well as identify errors and omissions earlier in the billing cycle. As a result, patient relationships improve while you resolve patient liability accounts.
When our healthcare clients need it, CMD can verify insurance, as well as provide third-party follow-up.
Why Choose CMD for Self-Pay Follow-up?
Our collaborative, strategic approach complements your patient liability processes with outbound calls to patients or guarantors, improving your self-pay cash flow.
CMD provides a customized solution for the piece of the revenue cycle process that most healthcare providers are missing: the ability to place proactive phone calls to a large group of accounts with a small balance range.
There are two approaches to addressing this problem, the CMD Solution and the Collection Agency Solution:
|
The CMD Solution
|
The Collection Agency Solution
|
|---|---|
|
Better Results at a Lower Cost
|
Higher Cost – No Better Result
|
|
Mail patient statements and letters - IN-HOUSE
|
Collection agency mails statements at a high cost (contingency fee)
|
|
Receive and post payments - IN-HOUSE
|
Collection agency receives payments
|
|
Receive and handle inbound calls - IN-HOUSE
|
Collection agency handles inbound calls
|
|
The need to make outbound calls - RESOLVED BY CMD
|
Collection agency makes outbound calls
|
