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Inbound Support Services
CALLS • EMAILS • LIVE CHAT
CMD Outsourcing Solutions serves as an extension of your patient account inquiry unit (AIU).
CMD is your partner for inbound inquiries.
We offer custom inbound support services, including:
Calls – Improve “calls answered live” percentages and reduce wait times
Email – Communicate with your patients in whatever mode they find easiest
Live Chat – Be there when they want you online
CMD is your virtual patient accounts office.
All patient/guarantor contact can be documented in your patient accounts system, if desired. All communication with CMD is transparent to the patient/guarantor, and the interaction is seamless.
CMD often expands hours of operation of the AIU, providing patients/guarantors with a professional, knowledgeable staff to answer inquiries confidentiality. We also provide resolution of patient/guarantor inquiries that require a quick response from a specific individual within the AIU.
CMD’s monthly feedback reports allow for monitoring and evaluating performance, as well as classification of calls. Our management reports also identify current policies and procedures that may require revision, and support all other client AIU policies and procedures.
